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Privacy Policy

This Privacy Policy explains how Love Wellness, LLC ("we," "us," or "our") collects, uses, and protects the personal information of visitors to our website, as well as the important distinction regarding Protected Health Information (PHI).

 

1. Our Commitment to Your Privacy

 

Your privacy is a top priority. We do not sell, rent, lease, or make available any personal information or Protected Health Information (PHI) provided by our website visitors or patients to any outside third parties for marketing purposes.

 

2. Information We Collect

 

We collect two main types of information:

 

A. Non-Medical Personal Information (from website visitors)

 

This is information you voluntarily provide to us via our website, such as through contact forms, email sign-ups, or appointment requests.

  • Contact Information: Name, email address, phone number, and mailing address.

  • Website Usage Data: Information automatically collected when you visit our site, such as your IP address, browser type, device type, pages visited, and the time and date of your visit. This is typically collected via third-party analytics tools (e.g., Google Analytics).

 

B. Protected Health Information (PHI) (from patients)

 

This is highly sensitive medical and health information you provide when you become a patient, and is kept separate from our general website data.

  • Medical Records: Health history, diagnosis, treatment plans, progress notes, and billing information.

 

3. How We Use Your Information

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Information Type Purpose of Use

Non-Medical Personal Information to respond to your inquiries, schedule and confirm appointments, send non-medical practice updates (if you opt-in), and improve our website experience.

Protected Health Information (PHI)

To provide you with safe and effective acupuncture treatments, manage your care, and process payments.

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4. Our Policy on Sharing Data

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A. Sharing of Non-Medical Information

 

We do not share your non-medical personal information with outside parties, except for the following:​

  • Legal Requirements: If required to do so by law, court order, or governmental regulation.

 

B. Sharing of Protected Health Information (PHI) and Third-Party Software

 

We use a specialized, third-party practice management or Electronic Health Record (EHR) software, Office Ally, to securely maintain your medical records (PHI).

  • HIPAA Compliance: This third-party software vendor is considered our "Business Associate" under HIPAA. We have a legal agreement (a Business Associate Agreement or BAA) in place that requires them to protect your PHI with the same strict federal standards that we must follow.

  • Treatment, Payment, and Healthcare Operations (TPO): We may share your PHI for the purposes of providing treatment, obtaining payment, and carrying out certain essential Healthcare Operations, as detailed in our separate Notice of Privacy Practices.

  • In all other circumstances, your PHI is only disclosed with your explicit written authorization.

 

5. Security of Your Information

 

We maintain reasonable administrative, technical, and physical safeguards to protect the personal information we collect and store.

  • Website Security: Our website uses SSL (Secure Sockets Layer) encryption to secure all data transmitted between your browser and our server.

  • Medical Record Security (PHI): All patient records are maintained in our secure, HIPAA-compliant electronic system. Access is strictly limited to authorized personnel on a "need-to-know" basis.

 

6. Your Rights

 

You have the right to:

  • Access: Request a copy of the personal information or PHI we hold about you.

  • Correction/Amendment: Request that we amend or correct any information you believe is inaccurate or incomplete.

  • Opt-Out: Opt-out of non-essential communications (like newsletters) at any time.

For requests concerning your Protected Health Information (PHI), please refer to the detailed rights outlined in our HIPAA Notice of Privacy Practices.

 

7. Contact Information

 

If you have any questions or concerns about this Privacy Policy, please contact us at lauren@lovewellnessllc.com

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